Shipping policy
COVID-19 UPDATE
Due to Covid-19, international shipping may be impacted or suspended based on the carrier service. Below is a list of links from each carrier we use with updates on international shipping. Please review these links if you have any questions about your area.
USPS: https://www.usps.com/international/mail-shipping-services.htm#readmore
UPS: https://www.ups.com/assets/resources/media/Global_Novel_Coronavirus_Updates.pdf
FedEx: https://www.fedex.com/en-us/coronavirus.html
DHL: https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html
FREE SHIPPING
Free shipping on orders over $50 or more in the Domestic US. (Large or heavy items may not qualify). Free shipping is typically honored by first class mail via USPS, so expect your items to get to you in roughly 3-5 business days.
PROCESSING TIME
Processing time is 2-4 business days on all orders.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders. When selecting shipping options, please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated time frame.
SHIPPING RETURNS/EXCHANGES
We currently offer free returns and exchanges domestically, but we do not refund original shipping costs. We are unable to process returns internationally at this time. If you would like to start a return or exchange, please fill out our form here.
TRACKING/DELIVERY ISSUES
We rely on shipping carriers to get our products to you so much, but once items are handed off to them, we are no longer in control of the items. If you are experiencing issues, please visit the website of the shipping carrier used for your shipment to view their directions on how to resolve these issues first before contacting us. For questions about USPS tracking or delivery issues, please review their FAQs here. You can always call your local USPS office to help assist in any lost or missing packages as well. If you need help in which direction to take about any issues, we are still happy to help.
Please email us at info@ckfeedandsupply.com or use our Contact page with any other shipping-related questions and use 'SHIPPING' in the subject line.
We are not responsible for losses or damages that occurred in return shipping.